Privacy Policy

Who We Are

Panavidia is developed and maintained by Panavidia Tech Labs Ltd ("we", "us", "our"). This Privacy Policy explains how we handle information in connection with the Panavidia mobile and TV application ("the App"). By using the App you agree to the practices described here.

Panavidia is a media player only. We do not provide, host, or broker any television or streaming content, and we do not hold or process your IPTV provider credentials on our servers at any point.

Information We Collect & How

2.1 Credentials You Provide (Local Only)

When you add an IPTV provider you enter a Server URL, username, and password. These are stored exclusively in an encrypted SQLite database on your device. They are never transmitted to Panavidia Tech Labs Ltd servers and are used solely to authenticate you with your chosen provider.

2.2 Anonymous Cloud Profile (Firebase RTDB)

To support cross-device synchronisation across up to five devices, the App stores your profile data in Google Firebase Realtime Database under an anonymous device key. This key is a one-way SHA-256 hash derived from your server URL and username — it cannot be reversed to reveal your credentials. We never store your name, email address, or any directly identifiable information in Firebase.

The following profile data is synchronised to your anonymous Firebase node:

2.3 Crash & Performance Data (Sentry)

The App uses Sentry for automatic crash reporting and performance monitoring. When the App encounters an error, Sentry captures:

• Device manufacturer, model, and operating system version
• App version and build configuration
• An anonymised username tag (your IPTV username — used only for support correlation, never for identification)
• Stack traces and error messages to help us diagnose and fix bugs

Sentry data is retained for 90 days and is not shared with third parties outside of Sentry's own platform.

2.4 Push Notification Token (FCM)

If you enable notifications, the App registers a Firebase Cloud Messaging (FCM) token with our Firebase project. This token is a pseudonymous device identifier used solely to deliver in-app notifications (e.g. subscription confirmations, update alerts). It is not linked to your name or email address.

2.5 Payment Information

All payments for Panavidia Pro are processed entirely by PayPal. We do not receive, store, or process payment card numbers, bank details, or any financial information. The only payment-related data we hold is a PayPal Order ID used to verify and activate your subscription.

How We Use Your Information

• To synchronise your app profile (favourites, customisations, preferences) across your authorised devices.
• To validate and activate Panavidia Pro subscriptions after payment.
• To deliver push notifications relevant to your account (subscription status, app updates).
• To diagnose crashes and bugs in order to improve application stability and performance.
• To enforce parental lock features using a securely hashed PIN.
• To comply with legal obligations where required by applicable law.

We do not use your data for advertising, profiling, or any purpose beyond the above.

Third-Party Services

The App integrates with the following third-party services. Each operates under its own privacy policy, which we encourage you to review:

Data Retention & Deletion

Your anonymous Firebase profile node is retained for as long as your account remains active. If you wish to delete your cloud profile, you can do so at any time from the Settings → Account → Delete Cloud Profile option within the App, or by contacting us at support@panavidia.com.

• On-device data (credentials, local cache) is removed when you uninstall the App.
• Sentry crash reports are automatically purged after 90 days.
• FCM tokens are invalidated when you uninstall the App or revoke notification permission.
• PayPal order records are retained as required by financial regulations (typically 7 years), but are held by PayPal, not by us.

Security

We take reasonable technical and organisational measures to protect the information associated with your use of Panavidia:

• All communication between the App and Firebase is encrypted in transit using TLS.
• Your anonymous profile key is a one-way SHA-256 hash — it cannot be reversed to recover your credentials.
• Your parental PIN is stored exclusively as a bcrypt hash — neither we nor any third party can retrieve your PIN in plain text.
• Firebase Security Rules restrict read/write access so that each device can only access its own profile node.
• IPTV credentials are stored in an on-device encrypted SQLite database and are never transmitted to our servers.

No system is completely immune to security threats. We cannot guarantee absolute security, but we commit to responding promptly to any identified vulnerability.

Children's Privacy

Panavidia is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has used the App and provided information, please contact us immediately at support@panavidia.com and we will take prompt steps to remove any associated data.

The App includes a parental lock feature specifically to enable parents and guardians to restrict access to certain content categories within the App.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to the data we hold associated with your use of the App:

• Right of access — request a copy of the data associated with your anonymous profile key.
• Right to rectification — correct inaccurate data in your profile.
• Right to erasure — request deletion of your cloud profile and associated data.
• Right to portability — request a copy of your profile data in a structured, machine-readable format.
• Right to object — object to processing of your data in certain circumstances.

To exercise any of these rights, contact us at support@panavidia.com. We will respond within 30 days.

Links to External Sites

The App or this policy may contain links to external websites or services not operated by Panavidia Tech Labs Ltd. We have no control over and accept no responsibility for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external service you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the App's functionality, legal requirements, or our data practices. When we make material changes we will update the "Last updated" date at the top of this page and, where appropriate, notify you via the App.

Continued use of the App after any changes to this policy constitutes your acceptance of the updated terms.